Frequently Asked Questions
What does The Bambi Base create?
The Bambi Base creates personalised keepsakes, acrylic signage, gifts and custom pieces for babies, children, weddings, events, businesses and special occasions.
Our range includes baby milestone sets, birth announcement signs, name signs, bag tags, cake toppers, event signage, business signage, stationery, keyrings, gift boxes and more.
Each piece is thoughtfully made to order, with custom options available depending on the product.
How do I personalise my order?
Simply choose the product you would like, select your preferred options, and enter your personalisation details before adding the item to cart.
Depending on the product, this may include names, wording, dates, colours, fonts, shapes, finishes or sizing.
Please double-check all spelling, names, dates and wording before checkout, as your item will be made using the details you provide. If anything looks unclear, we will contact you before making your order.
How long will my order take?
Most items are handmade to order, so please allow up to 10 business days for production before your order is dispatched.
Some custom, large or detailed orders may require additional time depending on the design and quantity required.
Once your order has been made, it will be packed carefully and shipped with tracking. We recommend ordering early if your piece is needed for a baby shower, birthday, baptism, wedding, event or special date.
Do you offer custom orders?
Yes. We love creating custom pieces for special occasions, businesses and meaningful moments.
Custom orders may include different wording, colours, sizing, shapes, materials, signage, keepsakes, event pieces or matching designs.
To request a custom order, please contact us with as much detail as possible, including what you would like made, your preferred wording, colours, size, quantity, date needed and any inspiration images. We will let you know what is possible and provide a quote before your piece is made.
Can I see a proof before my item is made?
Most products are created using the personalisation details and options selected when ordering.
For selected custom pieces, a digital proof may be available on request. Please leave a note at checkout or contact us before placing your order if you would like to discuss a proof.
Please note that requesting a proof may add extra time to your order, as production cannot begin until the design is approved.
Do you ship Australia wide?
Yes. We ship orders Australia-wide.
Once your order has been completed and dispatched, you will receive tracking details so you can follow your parcel.
Delivery times vary depending on your location, especially between metro and regional areas. Please allow extra time during busy periods, public holidays and peak gifting seasons.
Can I return or cancel a personalised order?
Because personalised and custom pieces are made especially for you, they usually cannot be returned, exchanged or cancelled once production has started.
Please check all names, spelling, dates, colours and product options carefully before placing your order.
If there is an issue with your order when it arrives, please contact us as soon as possible with your order number and photos so we can help resolve it.