Refund policy

As all of our pieces are made to order, no refunds or exchanges can be made for change of mind. All sales are final and once your order is accepted by our team, your order may not be changed, cancelled, returned, exchanged or refunded.

 

FAULTS, BREAKS AND QUALITY.

We pride ourselves on our quality items and superior finishes. 

We ensure that your items are wrapped and packaged safely and securely to avoid any breakages and damages through postage, however once they leave our HQ, they are out of our hands and we are not responsible for any transit damages or delays.

If your piece arrives faulty in any way, please contact us immediately with photos of your damaged item to discuss options. 

As each piece is handmade, minor flaws and surface scratches may be present, please be aware that replacements will not be approved for such minor flaws, as they are natural in the material.