MADE TO ORDER & HANDMADE.

All of our products and items are made to order.

Due to the handmade nature of each item, please note that each item may vary from piece to piece.

Our usual turnover time is up to two weeks so we recommend ordering your products as far in advance as possible.

PLEASE NOTE: During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.

 

RETURNS, REFUNDS AND EXCHANGES.

As all of our pieces are made to order, no refunds or exchanges can be made for change of mind. All sales are final and once your order is accepted by our team, your order may not be changed, cancelled, returned, exchanged or refunded.

 

FAULTS, BREAKS AND QUALITY.

We pride ourselves on our quality items and superior finishes. When we receive our products in our HQ, we carefully check over each and every item to check for any flaws and faults and ensure they meet our quality checks. Any items that don't meet these standards are offered at a discounted price via our seconds sale. We absolutely do not sell any products that are faulty or damaged. 

We ensure that your items are wrapped and packaged safely and securely to avoid any breakages and damages through postage, however once they leave our HQ, they are out of our hands and we are not responsible for any transit damages or delays.

If your piece arrives faulty in any way, please contact us immediately with photos of your damaged item to discuss options. 

As each piece is handmade, minor flaws and surface scratches may be present, please be aware that replacements will not be approved for such minor flaws, as they are natural in the material.

 

SHIPPING & DELIVERY 

All of our items are shipped via Australia Post domestically and internationally. 

Please refer to our Shipping Policy for more details.